Online Sales Terms & Conditions
Dear valued customers’ this sales policy has been updated on 7th January 2020. Please be informed that our Online and Outlet sales policies are different. We request you to kindly take time reading our online sales policy below to understand our online sales scope and terms. This policy will only affect our online sales and under no circumstances will be applicable for any of our outlet sales.
Online Sales Scope
We have expanded our online sales scope. As a result products under the following categories are now available for online store.
- Celebration Cake/Birthday Cake
- Pastry, Mousse & Tart
- Pound Cake/Plain Cake
- Sweets (excluding yogurt)
- Biscuit & Cookies
- Snack/Fast Food
- Bread & Bun
- Lunch Box/Set Menu (suitable for “milad” or any social gathering that requires snack box)
Our outlets however will continue regular sales of all products.
Online Sales Terms
Online services are only available in Dhaka city.
The minimum order amount must be equal to or greater than Tk. 500.00
Tk. 1200.00 (taka five hundred only).
The minimum order for Lunch Box or Set Menu is 10 boxes.
Order Receive & Delivery
Online orders received from 8:00 am to 7:00 pm on a day will be delivered next day. Orders received after 7:00 pm on a day will be delivered day after next day. However, we have started day to day delivery in a limited scale. Please call our hotline for confirmation in case you need a same day delivery or can send us an email. Someone from Cake Shop will make a call and confirm all details with you after receiving an online order. Usually it takes 1-2 hrs to get a response.
“Self-Pick” form outlet is not available for online. All orders will be delivered to customers address directly from our kitchen. However, we do have a fixed delivery charges for this service.
A fixed delivery charge of Tk. 50.00
Tk. 100.00 (taka fifty only) will be applicable for all home delivery.
Delivery free of cost is available for orders that amount to Tk. 3000.00
Tk. 5000.00 (taka three thousand only) or more.
Return & Refund Policy
Sold food items cannot be changed, returned or refunded.
Mode of Payments
We receive payments via SSLCOMMERZ, the first payment gateway in Bangladesh. Customers are able to pay for our products using local and international credit/debit cards like VISA, MasterCard, AMEX, DBBL Nexus Card and Mobile Wallet or bank accounts through SSLCOMMERZ from our online store. The service provider utilizes standard Secure Sockets Layer (SSL) technology which is used worldwide for securing data encryption.